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Q:
I won your auction; what do I do?
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A:
We will e-mail you within 72 hours with
all pertinent information.
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Q:
Do you accept PayPal?
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A:
Yes. Our PayPal address is jtrip@topofthefirst.com.
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Q:
I'm not comfortable sending my information online; can I still use
a credit card?
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A:
Yes. We accept all four major
credit cards in our shop ($10.00 minimum).
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Q:
Can I e-mail my credit card information in two separate messages?
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A:
No. For security reasons, we
cannot process credit card payments received via e-mail. If
you would like to use a credit card, but don't want to pay online,
you must call us.
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Q:
I'm calling with my order. What information do you need from
me?
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A: Your
name, as it appears on the card
Type of account (Visa, Discover, etc.)
Card number
Expiration date
Billing address
Shipping address (if different)
Phone number
Item number (or brief description)
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Q:
My check came back in the mail. What gives?
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A:
Because of the volume of orders we
process, it is imperative that you include the item number or a
detailed description. Without this information, we can't
fill your order.
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Q:
I live in Pennsylvania, but have a business; do I need to pay
sales tax?
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A:
No, but you must include a copy of your
resale certificate with your order.
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Q:
Can I pick up my item at your shop?
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A:
Yes, but please call or e-mail a day in
advance. Click
here for a link to an interactive map.
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